You must always contact us prior to returning any item to ensure all requirements are met!
In the unlikely event that you have ordered items you did not want, you have 30 days from the date of delivery to return the item(s)
Unwanted item(s) returned must be in as new condition and in original packaging, you will have to cover postage back to us but there will be no restocking fee.
We will not offer a full refund if the buyer damaged an item by trying to repair it themselves or getting someone else to do it (though you may still have the right to a repair, replacement or partial refund, this will be assessed when the item arrives back with us by our trained technicians)
All installations are to be performed by a High Pressure Airsoft LTD approved technician, any damages caused during installation will not be covered by warranty. Warranty may still be held with the manufacturer but this is left to the manufacturers discretion.
Please ensure to refuse delivery on any parcels with obvious damage. If you fail to do this and the items are also damaged, you may not be covered under warranty and it is down to the discretion of the employee to decide if warranty is still available.
In the event of lost parcels, we will not cover any lost parcels that have been left in a safe place at the customer request as it is the customers responsibility to ensure the safe place is safe. Although we will assist you in processing a claim with the currier if needed.
Items returned after the 30 day period, will be exchanged for store credit only.
We recommend the use of Royal Mail, UPS or DPD.
DO NOT use Royal Mail if you are returning a weapon, tank or pyro.
It is your responsibility to ensure goods are returned to us, no refunds will be given for lost, damaged or stolen items so ensure adequate insurance has been applied.
All returns are usually processed within 72 hours of delivery.
Returns are to be sent to:
High Pressure Airsoft
Unit 19 Warren Road
Please include a note specifying your name, order number, preferred outcome (e.g. Refund) and the reason(s) for returning the item(s) in the package. If you fail to leave the note and do not contact us within 7 days of us receiving your item, your return may not be processed.
Please also ensure your package is sent with tracking and you have a postage receipt to help prevent items getting lost in the post.
If it has been agreed that your postage will be refunded, you will need a dated postage receipt to send to us for proof of purchase. We will not issue a refund above the original cost of your postage on your order so if you are unable to get a low price, please contact us and we will arrange postage for you.
Due to an update to PayPal's T&C's regarding returns, if you have made your payment using PayPal we will refund you the item cost less 3%